FAQ

FAQs & Shipping Information

Ordering & Customization

  1. Can I customize my cookie box? Yes! Select your favorites with our "Build Your Own Box" feature or contact us for special requests.

  2. Do you offer gift wrapping or personalized messages? Absolutely! Choose our gift option at checkout to include a personalized card.

  3. Can I place a bulk order for events or corporate gifts? Certainly! Email us for special pricing and customization options for bulk orders.

  4. Can I schedule a delivery for a future date? Of course! Schedule your order through our platform or by calling us directly.

  5. Do you offer Catering? Yes we do offer cookie catering services! Let us know how many people you are expecting and we can help with your events here in Las Vegas, NV. Please Contact Us to discuss more in detail.

Product Information

  1. What are your best-selling cookies? Our Ube Crinkle and Oreo Milkshake cookies are crowd-pleasers. Ube is our overall Best Seller and Oreo Milkshake is our Award-Winning Cookie, 3rd at Dessert Wars!

  2. Do you have gift boxes available? Indeed, we offer beautifully curated gift boxes suitable for both personal and corporate gifting.

  3. Do you offer corporate pricing? Yes we do, we offer special corporate pricing and discount tiers for large orders. Check Out Our Corporate Pricing Page

  4. Are there any allergen warnings? Please note: Our cookies are produced in a facility handling nuts, dairy, and wheat. Check ingredients if you have dietary concerns.

Delivery & Shipping

  1. Do you offer local delivery? Yes, local delivery is available in Las Vegas. Add special instructions during checkout if needed. 

  2. Where do you Ship? We Ship via UPS within the contiguous U.S., with special arrangements available for Hawaii and Alaska.

  3. How does delivery work? We offer next-day or 2-day air shipping. Select a delivery date 1-2 days ahead to ensure on-time arrival. All Shipping is via UPS unless otherwise requested. 

  4. Do you offer same-day or next-day delivery? Place your order before 10 AM for same-day delivery, and next-day delivery is available daily. Soon our Retail Location will offer all of these services!

Storage & Care

  1. How should I store my cookies? Keep them at room temperature in their original packaging, or refrigerate if preferred.

  2. How do I care for cookies if not eaten immediately? Freeze them up to 3 months, ensuring they’re in an airtight container.

Post-Purchase Support

  1. Do the cookies ship with cooling packages? They’re fresh-baked and packaged in signature boxes without coolers to maintain freshness.

  2. What if my cookies arrive soft or melted? Place them in the refrigerator to firm up. If there's a significant issue, email us with pictures.

  3. Can I track my order? Once shipped, you'll receive a tracking number via email to monitor your delivery.

Summer Weather Advisory During warm months, cookies are shipped without ice packs. We recommend watching for delivery to avoid prolonged heat exposure.

Need More Help? For additional support, contact us at info@bakethecookieshoppe.com or call 702-530-2336.