FAQ

FAQs & Shipping Information

Ordering & Customization

  1. Can I customize my cookie box? Yes! Select your favorites with our "Build Your Own Box" feature or contact us for special requests.

  2. Do you offer gift wrapping or personalized messages? Absolutely! Choose our gift option at checkout to include a personalized card.

  3. Can I place a bulk order for events or corporate gifts? Certainly! Email us for special pricing and customization options for bulk orders.

  4. Can I schedule a delivery for a future date? Of course! Schedule your order through our platform or by calling us directly.

Product Information

  1. What are your best-selling cookies? Our Ube Crinkle and Oreo Milkshake cookies are crowd-pleasers. Discover all our flavors!

  2. Do you have gift boxes available? Indeed, we offer beautifully curated gift boxes suitable for both personal and corporate gifting.

  3. Do you offer corporate pricing? We do! Contact us for our corporate pricing bundles and add a touch of sweetness to your business events.

  4. Are there any allergen warnings? Please note: Our cookies are produced in a facility handling nuts, dairy, and wheat. Check ingredients if you have dietary concerns.

Delivery & Shipping

  1. Do you offer local delivery? Yes, local delivery is available in Las Vegas. Add special instructions during checkout if needed.

  2. Where do you deliver? We deliver within the contiguous U.S., with special arrangements available for Hawaii and Alaska.

  3. How does delivery work? We offer next-day or 2-day air shipping. Select a delivery date 1-2 days ahead to ensure on-time arrival.

  4. Do you offer same-day or next-day delivery? Place your order before 10 AM for same-day delivery, and next-day delivery is available daily.

Storage & Care

  1. How should I store my cookies? Keep them at room temperature in their original packaging, or refrigerate if preferred.

  2. How do I care for cookies if not eaten immediately? Freeze them up to 3 months, ensuring they’re in an airtight container.

Post-Purchase Support

  1. Do the cookies ship with cooling packages? They’re fresh-baked and packaged in signature boxes without coolers to maintain freshness.

  2. What if my cookies arrive soft or melted? Place them in the refrigerator to firm up. If there's a significant issue, email us with pictures.

  3. Can I track my order? Once shipped, you'll receive a tracking number via email to monitor your delivery.

Summer Weather Advisory During warm months, cookies are shipped without ice packs. We recommend watching for delivery to avoid prolonged heat exposure.

Need More Help? For additional support, contact us at info@bakethecookieshoppe.com or call 702-530-2336.